This Privacy Policy outlines how Bromo Ijen Crater Tour ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users who visit or interact with our website https://bromoijencratertour.com ("the Site"). By using our services or browsing the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

Bromo Ijen Crater Tour is a travel operator based in Banyuwangi, East Java, Indonesia. We specialize in providing transport and tour packages to Mount Bromo, Ijen Crater, and other tour destinations throughout Java, Bali, and beyond. Our commitment is to offer travelers safe, exciting, and memorable experiences through curated and customizable travel itineraries.

Contact Information:

• Business Name: Bromo Ijen Crater Tour

• Website: https://bromoijencratertour.com

• Address: Banyuwangi, East Java - Indonesia

• WhatsApp: +62 85204787174

2. Information We Collect

We collect various types of information to provide and improve our services, process transactions, and ensure a seamless travel experience.

a. Personal Information

We may collect the following personal information:

• Full Name

• Email Address

• Phone Number / WhatsApp Number

• Nationality

• Passport Number (only if needed for permits)

• Health certificate (if required for Ijen Crater tours)

• Flight details and arrival times

b. Technical Information

When you visit our website, we automatically collect certain information, including:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on site

• Referring website URLs

c. Payment Information

When you make a payment, we may collect:

• Name on the card or account

• Payment method used

• Date and amount of the payment

Note: We do not store your credit card or payment details on our servers. Payments are securely processed through third-party platforms.

3. How We Use Your Information

We use your information to:

• Process bookings and confirm reservations

• Communicate with you regarding trip details, itineraries, or changes

• Arrange required permits and entrance tickets

• Respond to inquiries or requests

• Provide customer service support

• Customize and improve our services

• Ensure safety and compliance with local regulations

• Send promotional offers (with your consent)

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Performance of a contract – To process bookings and deliver tour services.

• Legal obligation – To comply with visa, safety, and travel regulations.

• Legitimate interests – For website analytics and business development.

• Consent – When you subscribe to our newsletter or promotional updates.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

• National Park Authorities (for permit purposes)

• Local government bodies (for tourist documentation)

• Partner transport providers and local guides

• Accommodation partners

• Medical facilities (if you require health clearance)

• Payment processors

These third parties are required to maintain confidentiality and use the data solely for the intended service.

6. Data Retention

We will retain your data:

• As long as necessary to fulfill the purpose for which it was collected

• As required by local laws and tourism regulations

• For up to 12 months after your trip unless you request earlier deletion

7. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Analyze site traffic

• Remember your preferences

• Optimize website performance

You can set your browser to refuse cookies or alert you when cookies are being used.

8. Your Rights

Under applicable data protection laws, you may have rights such as:

• Right to access your data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

You can exercise these rights by contacting us at our WhatsApp or email address.

9. Data Security

We take reasonable measures to protect your personal data against loss, theft, unauthorized access, and misuse. These include:

• SSL encryption on our website

• Access controls for internal systems

• Secure communication channels for sensitive information

However, no system is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., travel blogs, booking platforms). We are not responsible for the privacy practices of those sites. Please review their policies before providing personal data.

11. Children’s Privacy

Our services are not directed to children under 13 years old. We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us, and we will promptly delete the data.

12. International Data Transfers

If you are located outside Indonesia and provide us your data, you consent to your information being transferred to and processed in Indonesia, where data protection laws may be different from your country.

13. Updates to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. Significant changes will be communicated through our website or email, as appropriate.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:

Bromo Ijen Crater Tour
Banyuwangi, East Java - Indonesia
WhatsApp: +62 85204787174
Email: info@bromoijencratertour.com

15. Language

This Privacy Policy is written in English. If translated into other languages for local use, the English version shall prevail in case of any discrepancies.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising shall be resolved through consultation or legal process in accordance with Indonesian law.