Frequently Asked Questions (FAQ) Of Bromo Ijen Crater Tour

Frequently Asked Questions (FAQ) Of Bromo Ijen Crater Tour

1. How do I book a tour with Bromo Ijen Crater Tour?

You can book a tour by:

  • Filling out the booking form on our website.

  • Contacting us via WhatsApp at +62 85204787174.

  • Emailing us with your travel details and preferred package.

A 20% deposit is required to secure your reservation.

2. What is included in the tour package?

Our packages generally include:

  • Private transportation

  • Accommodation (if applicable)

  • Entrance tickets and permits

  • Tour guide or driver

  • Local meals (for selected tours)

  • Gas masks (for Ijen tours)

Please check the specific tour description for full inclusions.

3. Are Mount Bromo and Ijen Crater tours safe?

Yes, both locations are generally safe for visitors. We constantly monitor weather and volcanic activity reports to ensure your safety. All our tours follow standard safety protocols and local government regulations.

4. Can I see the Blue Fire at Ijen Crater?

Yes, but Blue Fire sightings are subject to:

  • Weather conditions

  • Government/local ranger permission

  • Your physical health condition

The hike starts around midnight, and health certificates may be required.

5. What are the physical requirements for Ijen Crater hiking?

You should be:

  • In good physical condition

  • Free from asthma or heart problems

  • Aged between 5 and 65 years

Visitors with health concerns should consult a doctor and bring a health certificate if planning to hike Ijen Crater, especially since as of January 6, 2024, this is mandatory.

6. What should I bring for the trip?

Recommended items:

  • Warm clothing (temperatures can be very cold)

  • Comfortable walking shoes

  • Flashlight/headlamp for night hikes

  • Mask or scarf to protect from sulfur fumes (for Ijen)

  • Health certificate (if required)

  • Sunscreen and mosquito repellent

  • Small backpack and drinking water

7. Is travel insurance required?

Travel insurance is highly recommended but not mandatory. It protects you from unexpected cancellations, accidents, medical emergencies, and other unforeseen issues.

8. What is your refund policy?

Our refund policy is as follows:

  • 15 days or more before departure: partial refund (after deducting costs).

  • 14 days or less: no refund.

  • No-shows or last-minute cancellations: 100% fee applied.

Please refer to our full Refund Policy for more details.

9. Can I reschedule my tour?

Yes. Rescheduling is possible depending on availability and must be requested at least 10 days before the tour date. Additional fees may apply during peak season.

10. Do you provide airport or hotel pickup?

Yes, we offer pickup and drop-off services from:

  • Surabaya (Juanda Airport)

  • Malang

  • Banyuwangi

  • Ketapang Ferry Port

  • Bali (optional, extra cost)

Let us know your location when booking.

11. Do I need a health certificate for Ijen Crater?

Yes. Starting January 6, 2024, all hikers must present a health certificate confirming they are free from asthma and heart conditions. This is required for safety due to previous incidents.

12. Can children or elderly people join the tour?

Children under 5 years old and adults over 65 are not recommended to hike Ijen Crater. However, they may still enjoy Mount Bromo and other sightseeing tours that do not involve strenuous activity.

13. Is food included in the tour?

Meals are included on selected packages. You can also request vegetarian, halal, or allergy-friendly meals in advance. Please inform us during the booking process.

14. Do I need a guide or can I go alone?

Most of our packages include an experienced driver-guide. For more challenging treks like Ijen Crater, we may assign a local guide to ensure safety and proper navigation.

15. What languages do your guides speak?

Our guides and drivers speak English and Bahasa Indonesia. For other languages (German, French, Japanese), please inform us in advance—additional charges may apply.

16. What is the best time to visit Bromo and Ijen?

  • Dry season (April to October) is ideal for clear views and easier hiking.

  • Tours operate year-round, but weather may affect visibility, especially for the Blue Fire at Ijen.

17. What are the accommodations like?

We work with selected hotels, guesthouses, and homestays based on your budget and preferences. Options range from basic eco-lodges to luxury resorts. All bookings are communicated in advance.

18. Is your company a registered operator?

Yes. Bromo Ijen Crater Tour is a professional tour operator based in Banyuwangi, East Java, operating legally and specializing in Java adventure tours.

19. Can I combine tours (e.g., Bromo + Ijen + Tumpak Sewu)?

Absolutely! We offer customized itineraries that combine multiple destinations across East Java and Bali. Contact us for a tailored quote.

20. How can I contact you for urgent support?

You can reach us via:

Whatsapp